A 1-day course to help you gain the additional confidence and skills required to handle telephone sales enquiries and maximise the business potential of your day-to-day conversations with existing customers.
THIS COURSE WILL HELP YOU TO:
-Create extra sales revenue by becoming more skilled at developing business on the telephone.
-Identify the factors that inspire your customers and create interest in your products and services.
-Make a greater number of pro-active outbound calls when supporting promotional campaigns.
-Direct and control your calls by using effective questioning techniques.
-Devise attention gaining openings to develop your conversations
-Build rapport and good relationships with your customer.
-Provide your field based team with essential professional back-up and support.
Structuring a Telephone Sales Call
How to Communicate Confidently
Planning and Preparation
Developing an Appealing Proposition
Establishing Rapport with Customers
Making Outbound Calls
Appointment Making Techniques
Up Selling- Maximising Call Potential
Handling Objections/Dealing with ‘Price’
Dealing with Irate Customers and Complaints