Telesales

DESCRIPTION

A 1-day telesales course to help you gain the additional confidence and skills required to handle telephone sales enquiries and maximise the business potential of your day-to-day conversations with existing customers.

THIS COURSE WILL HELP YOU TO:

-Create extra sales revenue by becoming more skilled at developing business on the telephone.

-Identify the factors that inspire your customers and create interest in your products and services.

-Make a greater number of pro-active outbound calls when supporting promotional campaigns.

-Direct and control your telesales calls by using effective questioning techniques.

-Devise attention gaining openings to develop your conversations

-Build rapport and good relationships with your customer.

-Provide your field based team with essential professional telesales back-up and support.

COURSE CONTENT

Selling Insights

Structuring a Telephone Sales Call

How to Communicate Confidently

Planning and Preparation

Developing an Appealing Telesales Proposition

Establishing Rapport with Customers

Making Outbound Calls

Appointment Making Techniques

Up Selling- Maximising Call Potential

Handling Objections/Dealing with ‘Price’

Dealing with Irate Customers and Complaints

COURSE DETAILS

Duration:
1-Day 9.00am–5.00pm

Venue:
Ontario Training Suite, 6 Ontario Terrace,
Canal Road, Rathmines, Dublin 6
D06 E6V2

Dates:
Sept 6th
Oct 11th
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Fee includes
a full set of reference notes
light lunch and refreshments.

To enquire about this course
please click the button below.
It will direct you to our
Enquiry Form.