Telesales

DESCRIPTION

A 1-day telesales course to help you gain the additional confidence and skills required to handle telephone sales enquiries and maximise the business potential of your day-to-day conversations with existing customers.

THIS COURSE WILL HELP YOU TO:

Create extra sales revenue by becoming more skilled at developing business on the telephone.

Identify the factors that inspire your customers and create interest in your products and services.

Make a greater number of pro-active outbound calls when supporting promotional campaigns.

Direct and control your telesales calls by using effective questioning techniques.

Devise attention gaining openings to develop your conversations

Build rapport and good relationships with your customer.

Provide your field based team with essential professional telesales back-up and support.

COURSE CONTENT

Selling Insights

Structuring a Telephone Sales Call

How to Communicate Confidently

Planning and Preparation

Developing an Appealing Telesales Proposition

Establishing Rapport with Customers

Making Outbound Calls

Appointment Making Techniques

Up Selling- Maximising Call Potential

Handling Objections/Dealing with ‘Price’

Dealing with Irate Customers and Complaints

COURSE DETAILS

Duration:
1-Day 9.00am–5.00pm

Venue:
Ontario Training Suite, 6 Ontario Terrace,
Canal Road, Rathmines, Dublin 6
D06 E6V2

Dates: 2020
Feb 3rd
Mar 6th
May 15th
June 12th
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Fee includes
a full set of reference notes
light lunch and refreshments.

To enquire about this course
please click the button below.
It will direct you to our
Enquiry Form.