A 1-day telesales course to help you gain the additional confidence and skills required to handle telephone sales enquiries and maximise the business potential of your day-to-day conversations with existing customers.
THIS COURSE WILL HELP YOU TO:
Create extra sales revenue by becoming more skilled at developing business on the telephone.
Identify the factors that inspire your customers and create interest in your products and services.
Make a greater number of pro-active outbound calls when supporting promotional campaigns.
Direct and control your telesales calls by using effective questioning techniques.
Devise attention gaining openings to develop your conversations
Build rapport and good relationships with your customer.
Provide your field based team with essential professional telesales back-up and support.
• Selling Insights
• Structuring a Telephone Sales Call
• How to Communicate Confidently
• Planning and Preparation
• Developing an Appealing Telesales Proposition
• Establishing Rapport with Customers
• Making Outbound Calls
• Appointment Making Techniques
• Up Selling- Maximising Call Potential
• Handling Objections/Dealing with ‘Price’
• Dealing with Irate Customers and Complaints