A practical intensive 1-Day telephone skills course that includes all you need to know about business telephone etiquette and professional telephone call handling techniques .
THIS COURSE WILL HELP YOU TO:
-Adopt a telephone manner that will immediately impress customers and callers.
-Implement gold standard company wide practices that will help you stand out from the competition.
-Improve customer/caller satisfaction ratings and improve business retention levels.
-Achieve greater call control and more positive outcomes to you telephone transactions.
-Increase internal morale and overall staff motivation.
-Reduce incidences of conflict and misunderstanding among customers and callers.
Greeting Callers Professionaly
Directing Customer Calls
Controlling The Call
Building rapport On The Phone
Professional Telephone Etiquette
Projecting A Positive Attitude
Communicating With Confidence
The Power Of Words
Taking Messages / Call Logging & Follow Through
Dealing With Awkward Customers and Complaints