Telephone Techniques

DESCRIPTION

A practical intensive 1-Day telephone skills course that includes all you need to know about business telephone etiquette and professional telephone call handling techniques.

     

THIS COURSE WILL HELP YOU TO:

 Adopt a telephone manner that will immediately impress customers and callers.

 Implement gold standard company wide practices that will help you stand out from the competition.

 Improve customer/caller satisfaction ratings and improve business retention levels.

 Achieve greater call control and more positive outcomes to you telephone transactions.

 Increase internal morale and overall staff motivation.

 Reduce incidences of conflict and misunderstanding among customers and callers.

COURSE CONTENT

Greeting Callers Professionally

Directing Customer Calls

Controlling The Call

Building rapport On The Phone

Professional Telephone Etiquette

Projecting A Positive Attitude

Communicating With Confidence

The Power Of Words

Personal Organisation

Taking Messages / Call Logging & Follow Through

Human Relations

Dealing With Awkward Customers and Complaints

COURSE DETAILS

Duration:
1-Day 9.00am–5.00pm

Venue:
Ontario Training Suite, 6 Ontario Terrace,
Canal Road, Rathmines, Dublin 6
D06 E6V2

Dates: 2020
Jan 20th
Feb 14th
April 24th
May 15th

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Fee includes
a full set of reference notes
light lunch and refreshments.

To enquire about this course
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