Telephone Techniques

DESCRIPTION

A practical intensive 1-Day telephone skills course that includes all you need to know about business telephone etiquette and professional telephone call handling techniques .

THIS COURSE WILL HELP YOU TO:

-Adopt a telephone manner that will immediately impress customers and callers.

-Implement gold standard company wide practices that will help you stand out from the competition.

-Improve customer/caller satisfaction ratings and improve business retention levels.

-Achieve greater call control and more positive outcomes to you telephone transactions.

-Increase internal morale and overall staff motivation.

-Reduce incidences of conflict and misunderstanding among customers and callers.

COURSE CONTENT

Greeting Callers Professionaly

Directing Customer Calls

Controlling The Call

Building rapport On The Phone

Professional Telephone Etiquette

Projecting A Positive Attitude

Communicating With Confidence

The Power Of Words

Personal Organisation

Taking Messages / Call Logging & Follow Through

Human Relations

Dealing With Awkward Customers and Complaints

COURSE DETAILS

Duration:
1-Day 9.00am–5.00pm

Venue:
Ontario Training Suite, 6 Ontario Terrace,
Canal Road, Rathmines, Dublin 6
D06 E6V2

Dates:
July 22nd
Sept 9th
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Fee includes
a full set of reference notes
light lunch and refreshments.

To enquire about this course
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