Customer Service Course

A highly interactive 1-Day customer service training course to enable front-line service providers perform their work activities to the highest standard of professionalism and generate increased levels of goodwill and loyalty from customers.

Take a view of ‘Service’ from the inside out.

Identify the criteria customers use to formulate their view of your reputation for service.

Make a positive impression on others.

Understand the importance of keeping promises in the building of trust

Convey a positive attitude and become sensitive to the feelings of others

Make a difference by going one step further

• A practical definition of ‘service’

• The internal customer

• Conveying a positive attitude

• Delivering on expectations

• Professional telephone technique

• Building rapport with customers

• Communicating effectively/body language

• The emotive implications of language

• Handling complaints/Problem Solving

• Human relations