Customer Service

DESCRIPTION

A highly interactive 1-Day course to enable front-line service providers perform their work activities to the highest standard of professionalism and generate increased levels of goodwill and loyalty from customers.

THIS COURSE WILL HELP YOU TO:

-Take a view of ‘Service’ from the inside out

-Identify the criteria customers use to formulate their view of your reputation for service.

-Make a positive impression on others.

-Understand the importance of keeping promises in the building of trust

-Convey a positive attitude and become sensitive to the feelings of others

-Make a difference by going one step further

COURSE CONTENT

A practical definition of ‘service’

The internal customer

Conveying a positive attitude

Delivering on expectations

Professional telephone technique

Building rapport with customers

Communicating effectively/body language

The emotive implications of language

Handling complaints/Problem Solving

Human relations

COURSE DETAILS

Duration:
1-Day 9.00am–5.00pm

Venue:
Ontario Training Suite, 6 Ontario Terrace,
Canal Road, Rathmines, Dublin 6
D06 E6V2

Dates:
Aug 12th
----------------------

Fee includes
a full set of reference notes
light lunch and refreshments.

To enquire about this course
please click the button below.
It will direct you to our
Enquiry Form.