Show Customers You Care

Description

A highly interactive 1-Day customer service training course to enable front-line service providers perform their work activities to the highest standard of professionalism and generate increased levels of goodwill and loyalty from customers.

THIS COURSE WILL HELP YOU TO:

Take a view of ‘Service’ from the inside out.

Identify the criteria customers use to formulate their view of your reputation for service.

Make a positive impression on others.

Understand the importance of keeping promises in the building of trust

Convey a positive attitude and become sensitive to the feelings of others

Make a difference by going one step further

COURSE CONTENT

A practical definition of ‘service’

The internal customer

Conveying a positive attitude

Delivering on expectations

Professional telephone technique

Building rapport with customers

Communicating effectively/body language

The emotive implications of language

Handling complaints/Problem Solving

Human relations

COURSE DETAILS

Dates:
June 12th 2025
July 16th 2025
Sept 12th 2025
Oct 13th 2025
Dec 1st 2025

Duration: 1 Day
9.00am–5.00pm
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Fee Includes a full set of reference notes, light lunch and refreshments throughout.
Total Cost €345.00 (VAT Exempt)

To book on this course
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