CASH COLLECTION BY PHONE
A 1-Day highly participative course designed to advance your skills in telephone cash collection techniques in particular how to obtain payment from slow paying customers and overcome the excuses offered for non payment.
THIS COURSE WILL HELP YOU TO:
-Establish direct personal contact with the debtor.
-Assess creditworthiness and set credit limits.
-Adopt the appropriate mood, tone and language to a collection call.
-Devise useful ways of motivating debtors to pay.
-Get paid without causing conflict.
-Maintain good relationship with customers
The importance of cash-flow to business
Collection systems and procedures
Call planning and preparation
Creating a positive but firm frame of mind
Motivating the customer to pay
Structuring a collection call
The ten most popular excuses for non payment
Overcoming the excuses
Maintaining relationships/Restoring goodwill