Cash Collection by Phone

A 1-Day highly participative course designed to advance your skills in telephone cash collection techniques in particular how to obtain payment from slow paying customers and overcome the excuses offered for non payment.

-Establish direct personal contact with the debtor.

-Assess creditworthiness and set credit limits.

-Adopt the appropriate mood, tone and language to a collection call.

-Devise useful ways of motivating debtors to pay.

-Get paid without causing conflict.

-Maintain good relationship with customers

The importance of cash-flow to business

Collection systems and procedures

Debt analysis

Call planning and preparation

Creating a positive but firm frame of mind

Motivating the customer to pay

Structuring a collection call

The ten most popular excuses for non payment

Overcoming the excuses

Call follow-up

Maintaining relationships/Restoring goodwill