EFFECTIVE COLLECTION TECHNIQUES

DESCRIPTION

A 1-Day highly participative course designed to advance your skills in telephone cash collection techniques in particular how to obtain payment from slow paying customers and overcome the excuses offered for non payment.

THIS COURSE WILL HELP YOU TO:

Establish direct personal contact with the debtor.

Assess creditworthiness and set credit limits.

Adopt the appropriate mood, tone and language to a collection call.

Devise useful ways of motivating debtors to pay.

Get paid without causing conflict.

Maintain good relationship with customers

COURSE CONTENT

The importance of cash-flow to business

Collection systems and procedures

Debt analysis

Call planning and preparation

Creating a positive but firm frame of mind

Motivating the customer to pay

Structuring a collection call

The ten most popular excuses for non payment

Overcoming the excuses

Call follow-up

Maintaining relationships/Restoring goodwill

Completing a Successful Telephone Collection Call

COURSE DETAILS

Dates:
May 30th 2025
July 25th 2025
Sept 29th 2025
Dec 12th 2025
Duration: 1Day
9.00am–5.00pm
-----------------
Fee includes a full set of reference notes, light lunch and refreshments throughout.
Total Cost €345.00 (VAT Exempt)

To book on this course
please click below