Retail Selling Skills

A short 1-Day retail sales training course to help all retail sales personnel interact with customers in a more confident, professional and sales driven manner.

THIS COURSE WILL HELP YOU TO:

Make a good impression on customers and enhance the enjoyment of their shopping experience.

Approach customers in a retail setting and make a speedy assessment of their needs.

Keep customers engaged and retain their attention.

Add value to a transaction by implementing effective up-selling techniques.

Deal with customers who state that your prices are ‘too dear’.

Retain customers who are indecisive and express a desire to return another day.

COURSE CONTENT

Putting selling back into retail

The importance of attractive display and merchandising

Creating a good impression (Appearance & grooming)

Level and depth of product knowledge

Approaching customers-Getting it right

Developing rapport

Gaining an understanding of the customer’s needs

Questioning and listening skills

Creating value options for the customer

Closing the sale

Handling objections

Dealing with ‘price’

Bargaining

Creating additional revenue (Up-selling and cross- selling)

Busy Retail Shoppers

COURSE DETAILS

Dates:
Mar 9th 2022
May 18th 2022
June 15th 2022

Duration: 1 Day
9.00am–5.00pm
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Fee Includes a full set of reference notes, light lunch and refreshments throughout.
Total Cost €460.00 (VAT Exempt)

To book on this course
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