Retail Selling

DESCRIPTION

A short 1-Day course to help all retail sales personnel interact with customers in a more confident, professional and sales driven manner.

THIS COURSE WILL HELP YOU TO:

-Make a good impression on customers and enhance the enjoyment of their shopping experience.

-Approach customers in a retail setting and make a speedy assessment of their needs.

-Keep customers engaged and retain their attention.

-Add value to a transaction by implementing effective up-selling techniques.

-Deal with customers who state that your prices are ‘too dear’.

-Retain customers who are indecisive and express a desire to return another day.

COURSE CONTENT

Putting selling back into retail

The importance of attractive display and merchandising

Creating a good impression (Appearance & grooming)

Level and depth of product knowledge

Approaching customers-Getting it right

Developing rapport

Gaining an understanding of the customer’s needs

Questioning and listening skills

Creating value options for the customer

Closing the sale

Handling objections

Dealing with ‘price’

Bargaining

Creating additional revenue (Up-selling and cross- selling)

COURSE DETAILS

Duration:
1-Day 9.00am–5.00pm

Venue:
Ontario Training Suite, 6 Ontario Terrace,
Canal Road, Rathmines, Dublin 6
D06 E6V2

Dates:
Sept 11th
Nov 6th
----------------------

Fee includes
a full set of reference notes
light lunch and refreshments.

To enquire about this course
please click the button below.
It will direct you to our
Enquiry Form.